Terms & Conditions

Sunsetmtb.co.uk is a UK mail order and retail company and complies with UK consumer law, including Distance Selling Regulations which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund or exchange items damaged in transit, that are faulty or not what you ordered. We can also exchange good ordered incorrectly full details are in our Returns Policy.

Warranty & Faults

Warranty covers faults that develop on the product in the first 12 months of use and / or the product manufacturers particular specified warranty period. Warranties cover manufacturing faults and defects but not damage caused by wear and tear, crashing or abuse. See our Returns Policy.

Check Product Sizes & Compatibility Carefully

Due to many manufacturers sizing products differently, We would strongly recommend that you seek advice regarding sizing if your are unsure of the size or product compatibility, Sunsetmtb.co.uk can offer advice on buying the correct sized bicycle by phone or e-mail if you contact us with your requirements? We can offer experienced advice on bike sizing and product compatibility.

Postage Refund

We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customers responsibility. See our Returns Policy.

Postage - which service to use

You may send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost. Goods must be accompanied with a completed Returns Form (25.5KB Word Document).

Product Prices

Sunsetmtb.co.uk prices include VAT at the standard UK rate of 17.5%. In the UK helmets and food are already VAT free.

Secure Payment

The payment form is used to submit your payment details to SECPay Ltd, who are an Internet payment gateway. Sunsetmtb.co.uk has a formal agreement with SECPay Ltd to accept payments on our behalf. Any information that is submitted to SECPay Ltd is used solely for the purpose of completing your transaction with Sunsetmtb.co.uk and will not be offered or sold to any further parties.

Payment Options

We only charge you when your order is dispatched. All custom built or special order items will require a deposit on confirmation of order.

0% Finance Orders

When placing an order with 0% finance, the deposit will be taken at the time the 0% finance application has been accepted.

A £30 cancellation charge will apply to cancelled 0% finance applications that have been processed and approved by the finance company.

Full detail of our Finance Terms and Conditions.

Privacy Policy

Full details of our Privacy Policy.

Web Site Usage

Sunsetmtb.co.uk cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.

Availability of Products

Sunsetmtb.co.uk updates stock availability continuously. In the event of a product being unavailable either temporarily or permanently - we'll let you know upon which you can cancel your purchase or wait until the product is in stock. You will not be charged in any case until the product(s) your ordered are dispatched.

Information Accuracy

This web site is regularly updated by information supplied to us by our suppliers. We put every effort into updating website information, product descriptions, prices, photos and other information using manufacturer's catalogues, price sheets and web sites. We often photograph products ourselves where images are not available. Though we try to ensure all information and images are correct - occasionally it's incorrect. Because the information we use comes only from our suppliers, we cannot be held responsible for website errors as these are genuine mistakes. If you buy any cycling products from us based on wrong information we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party.