To protect you when buying, Sunsetmtb.co.uk mail order operates a flexible returns policy and are happy to refund or exchange items that are damaged in transit, faulty or not what you ordered. However products ordered in the wrong size or ordered incorrectly may be subject to a collection and re-delivery charge depending on the item. Please check sizes - especially on bikes before ordering. Contact us on 02920 390883 for advice on sizing if you are in any doubt.
Before Returning Goods...
Returns - Basic Terms
New Goods must be returned in the same condition as they were sent, in original packaging and unused or fitted .We cannot accept responsibility for damaged caused when packing goods or when in transit to be returned - please take care!
- Goods must be returned within 10 days of receipt.
- For a warranty claim the goods must be returned within the warranty period.
- Goods must be accompanied with a completed Returns Form.
- Goods must be in original packaging
- Goods must be complete - even if broken.
- Goods must not be fitted or used.
- Goods must be clean.
Bikes ordered in the wrong size or incorrectly!
It is the customers responsibility to return any goods to us in the condition in which they were sent. However we can arrange for pick-up and re-delivery for £40 (UK mainland). We do not profit from this - pickups are considerably more expensive (£25). So, if you are in any doubt about the size of bicycle you should order - please contact us on 02920 390883
All products purchased from Sunsetmtb.co.uk have a full warranty of 1 year. Some manufacturers offer extended warranty.
What is covered by Warranty
Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If the product you purchased has developed a fault not due to the above, please contact us first before returning as many problems can be solved without you incurring postage.
Please read the basic terms above first. Package your bike carefully - by law the customer is responsible for returning goods in good order. We can then arrange any necessary refunds or exchanges ,You must make sure the bike is packaged correctly! Please take care when doing this. Please Call us first before returning a bike as we can advise on the best way to return!
We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customers responsibility. Please read our Terms.
All returns to be made to the following address:
119-121 Woodville road
Tel: 02920 390883